77q77 Privacy Policy — Your Data, Our Responsibility

This Privacy Policy ("Policy") describes how 77q77 ("77q77", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the 77q77 website at https://77q77.io, including all associated betting, casino, and gaming services offered thereon.

77q77 is committed to handling personal data responsibly and transparently. This Policy is designed to help you understand exactly what information we hold about you, why we hold it, and the rights available to you in respect of that information. We encourage you to read this Policy carefully before registering an account or depositing funds.

By creating a 77q77 account or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the 77q77 platform.

77q77 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the site, and in limited circumstances from third-party service providers involved in delivering our services. The categories of data we collect include:

2.1 Registration and Identity Data

When you create a 77q77 account, we collect: your full name, date of birth, email address, mobile phone number, and a username of your choice. This information is necessary to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with our obligations as a responsible gaming platform and to verify your identity before processing withdrawals, we may request copies of: a government-issued national identity card (NID), passport, or driving licence; a selfie photograph for facial comparison; and proof of payment method (for example, a screenshot of your registered bKash or Nagad account showing your name and mobile number).

2.3 Financial and Transaction Data

We collect records of all deposits and withdrawals you make, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (৳ BDT), transaction reference numbers, and timestamps. We do not store full payment card numbers or mobile banking PINs.

2.4 Gaming and Betting Activity Data

We maintain a full record of your activity on the 77q77 platform, including bets placed, games played, wager amounts, bet outcomes, session durations, and use of responsible gaming tools such as deposit limits or self-exclusion requests. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you visit 77q77, we automatically collect certain technical data, including: your IP address, browser type and version, device type (mobile, desktop, tablet), operating system, screen resolution, referring URL, and pages visited within the platform. This data helps us optimise the platform for Bangladeshi users accessing the site via mobile networks.

2.6 Communications Data

If you contact 77q77 support via live chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution reached. These records are maintained for quality assurance and dispute resolution purposes.

2.7 Summary of Data Categories

77q77 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and administer your wallet balance.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to display your betting history; and to ensure game outcomes are correctly recorded and settled.
• Identity and age verification (KYC): To confirm that you are at least 21 years of age and to verify that payment methods are registered in your name, in accordance with responsible gaming and anti-fraud obligations.
• Fraud prevention and security: To detect and prevent fraudulent transactions, duplicate accounts, money laundering, and any other activity that violates our Terms & Conditions.
• Responsible gaming monitoring: To monitor betting patterns that may indicate problem gambling behaviour and to enforce self-exclusion, deposit limit, and cooling-off requests made by players.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with the 77q77 platform and to develop new features and optimise existing ones.
• Legal compliance: To meet obligations under applicable anti-money laundering (AML) legislation, gaming regulations, and any lawful requests from regulatory or law enforcement authorities.
• Marketing communications: Where you have consented or where we have a legitimate interest, to send you information about promotions, bonuses, and new features on 77q77. See Section 13 for full details and opt-out options.

77q77 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing your identity data, financial data, and gaming activity data is necessary to perform our contract with you — i.e., to operate your 77q77 account, accept bets, and pay out winnings.
• Legal obligation: Processing for KYC verification, AML screening, and record-keeping is required by applicable gaming licence conditions and financial crime prevention obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of 77q77's legitimate interest in maintaining a safe, fair, and high-quality platform. These interests are balanced against your privacy rights.
• Consent: Processing for direct marketing communications (where not covered by legitimate interests) is carried out only with your explicit consent, which you may withdraw at any time by contacting support or updating your account notification preferences.

77q77 does not sell your personal data to third parties. We share data only with carefully selected third-party service providers who process data on our behalf and are contractually bound to handle it in accordance with this Privacy Policy. Categories of third parties with whom we share data include:

5.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Data shared is limited to what is required to authorise and execute each transaction.

5.2 Game Content Providers

Live casino and slot games are supplied by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session identifiers to facilitate game delivery and verify game outcomes. They do not receive your full identity data.

5.3 Identity Verification Providers

We may use third-party KYC and AML screening services to assist with identity verification. These providers process your identity documents and cross-reference them against relevant databases under strict data processing agreements.

5.4 Analytics and Platform Infrastructure

We use third-party infrastructure and analytics tools to host the 77q77 platform and monitor performance. These providers process technical and aggregated usage data only and are prohibited from using it for their own purposes.

5.5 Legal and Regulatory Authorities

77q77 may disclose personal data to law enforcement agencies, gaming regulators, financial intelligence units, or courts where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

77q77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and collect aggregated analytics data. Cookies are small text files placed on your device when you visit the site.

6.1 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the 77q77 platform — which pages are visited most, how long sessions last, and which device types are most commonly used. This data is aggregated and does not identify you personally.
• Preference cookies: Store your platform preferences such as display settings, so that they persist between sessions without you needing to re-enter them.
• Marketing cookies: Used where you have consented to receive marketing communications, to record whether you have visited certain promotional pages or engaged with particular offers.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the 77q77 platform, including the ability to remain logged in or access certain features. Instructions for managing cookies are typically available in your browser's "Settings" or "Privacy" menu.

77q77 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law. The following retention principles apply:

• Active account data: Retained for the lifetime of your account and for a period of at least five years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by applicable financial crime prevention obligations.
• KYC documents: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Support communications: Retained for three years from the date of the communication, or until any related dispute is fully resolved.
• Technical and session data: Retained for up to 13 months for analytics purposes, after which it is aggregated or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data reaches the end of its defined retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

You have the following rights in relation to the personal data 77q77 holds about you. To exercise any of these rights, please contact our support team via live chat or at [email protected].

• Right of access: You have the right to request a copy of the personal data 77q77 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that 77q77 delete your personal data. This right is subject to exceptions, including where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: You may request that 77q77 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or where you have objected to processing.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. 77q77 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting support or updating your account preferences.

77q77 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is particularly complex, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

The 77q77 platform is strictly intended for adults aged 21 years and above. 77q77 does not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not register an account, deposit funds, or attempt to use any part of the 77q77 platform.

If 77q77 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the relevant account, delete all associated personal data, and void any account balance in accordance with our Terms & Conditions.

If you believe that a minor may have registered on the 77q77 platform, please contact us immediately at [email protected] so that we can take prompt action. Parents and guardians are encouraged to use parental control tools to restrict access to online gambling platforms on devices used by minors.

77q77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the 77q77 platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted data storage: Sensitive personal data, including identity document images and financial records, is stored in encrypted form at rest.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific job function. All internal access is logged and audited.
• Two-factor authentication: 77q77 supports and encourages the use of SMS OTP verification for account login, reducing the risk of unauthorised account access even if login credentials are compromised.
• Regular security reviews: 77q77's technical infrastructure is subject to periodic security reviews and vulnerability assessments to identify and address emerging threats.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 77q77 will notify affected players without undue delay and take all reasonably available steps to contain the breach and mitigate its impact.

While 77q77 takes data security very seriously, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for ensuring that no unauthorised person has access to your device or account.

77q77 operates as an international gaming platform, and some of the third-party service providers we use — including game studios such as Pragmatic Play, Evolution Gaming, and Spribe — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, 77q77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Such safeguards may include: standard contractual clauses requiring receiving parties to handle data in accordance with applicable data protection standards; data processing agreements with third-party providers; and technical measures such as encryption that protect data in transit and at rest regardless of its geographic location.

By using the 77q77 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh. 77q77 takes all reasonable steps to ensure that any such transfer is conducted securely and that your data is protected to the same standard as if it remained within Bangladesh.

77q77 places particular importance on the security of payment-related data. When you make a deposit via bKash, Nagad, Rocket, or Upay, or via a bank transfer to Dutch-Bangla Bank, City Bank, or BRAC Bank, the transaction is processed through the relevant payment provider's own secure infrastructure. 77q77 does not store your full mobile banking PIN, bKash wallet password, or any authentication credentials for your payment accounts.

Transaction records retained by 77q77 include: the payment method type, the amount transacted in ৳ BDT, the date and time of the transaction, and a reference number for reconciliation purposes. This information is retained in accordance with the data retention periods described in Section 7 and is used solely for account management, dispute resolution, and regulatory compliance.

77q77 may send you marketing communications about promotions, bonuses, new game launches, seasonal offers (for example, during Eid, Pohela Boishakh, or major cricket events such as the BPL and T20 World Cup), and other platform news. We will only send you marketing communications where:

• You have provided explicit consent during registration or subsequently through your account notification preferences; or
• We have a legitimate interest in informing you about offers that are directly related to services you have previously used on the platform, and you have not opted out.

13.1 Opting Out

You can opt out of marketing communications at any time by: updating your notification preferences in your 77q77 account dashboard; clicking the unsubscribe link in any marketing email; or contacting our support team via live chat or at [email protected] and requesting that marketing communications be stopped.

Opting out of marketing communications will not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, account verification requests, or important platform updates, which are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

77q77 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, the introduction of new services, or feedback from players and regulators. The "Last Updated" date at the top of this Policy will be revised whenever a substantive change is made.

Where a change is material — meaning it significantly affects how your personal data is collected, used, or shared — 77q77 will notify you in advance via email to your registered address or via a prominent notice on the platform. Your continued use of the 77q77 platform after the effective date of any revised Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 77q77 protects your data. If you object to any change, you must stop using the platform and may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 77q77 has handled your personal data, please contact our Data Support Team using the details below:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, in English and Bengali via the 77q77 platform
• Response Time: 2–5 minutes via live chat; within 24 hours via email for general queries; within 30 calendar days for formal data rights requests

77q77 takes all privacy complaints seriously. Upon receipt of a complaint, we will acknowledge it promptly, investigate the matter thoroughly, and provide you with a substantive response as quickly as reasonably possible. Where a complaint concerns a potential data breach or a serious violation of your data rights, we will treat it as a priority matter.